Welcoming New Patients to Maple Crest Veterinary Services
At Maple Crest Veterinary Services, we are deeply committed to the health and well-being of your animals. We proudly welcome new clients and patients to our full-service veterinary hospital, located at 761 Davis Drive in Uxbridge, Ontario.
As a local, non-corporate equine and small animal hospital, we pride ourselves on being a knowledgeable and trusted partner in your animal’s care, offering exceptional communication and client education. Our mission is to provide personalized, meaningful experiences by fostering strong, compassionate connections between our veterinarians, clients, patients, and team members.
What to Expect During Your First Visit
Arrival
We can't wait to meet you and your animal. Our facility features dedicated spaces for both small animals and horses. As you enter the property, please look for the directional signage to guide you toward the appropriate entrance for your animal's specific appointment type. Please plan to arrive 10 to 15 minutes before your scheduled appointment time so we can finalize your intake paperwork and ensure a smooth, unhurried start to your visit.
Parking and Check-in
Stop by our Drive-up window upon arrival. For small animals: Please find parking in our spacious parking lot and enter through the front door upon arrival. For Equine: After checking in at our Drive-up window, our team will direct where to unload your horse and park your trailer.
Communication
We believe in keeping you fully informed every step of the way. Prior to your appointment, you will receive a reminder phone call or email. Please note that we do not use text messaging; all official medical updates, reminders, and follow-ups will be handled directly via a phone call from our staff or a detailed email.
Examination
Your animal's health and comfort are our top priorities. During the initial exam, our veterinarian will perform a comprehensive nose-to-tail evaluation, discuss your animal's medical history, and address any specific concerns you may have. We take a gentle, low-stress approach to ensure a positive experience.
Follow-up
Care doesn't end when you leave. Before you head out, our reception team will provide you with a summary of the visit, any prescribed medications, and help you schedule any necessary booster shots, recheck exams, or routine future appointments. We’ll also give you a call to follow-up on how they’re doing in the days after your appointment.
Preparing for Your First Appointment
To help us provide the best care for your animal, please complete the following before your appointment:
1.
New Client Form:
Save time by completing our Online New Client Registration Form!
2.
Previous Medical Records:
Please email us your pet’s past veterinary records, vaccination history, and recent lab results ahead of time, or bring a physical copy with you.
3.
Equine Referring Veterinarian:
4.
Medication List:
Jot down or snap a photo of any medications, supplements, or specific diets your pet is currently taking.
5.
Leash or Carrier:
For the safety and comfort of all animals in our waiting room, please ensure dogs are on a secure leash and cats are in a safe carrier.